Resolved -
This incident has been resolved.
Nov 20, 17:12 EST
Update -
We are continuing to monitor for any further issues.
Nov 20, 16:02 EST
Monitoring -
The issue has been resolved, and a rolling update is in progress to restore the functionality of canceling and resuming documents. Most documents have already been fixed, and we expect the remaining ones to be fully restored within the next hour.
Thank you for your patience as we worked to resolve this matter.
Nov 20, 14:12 EST
Identified -
We are currently experiencing a partial outage with Sign. Users are unable to cancel documents sent for signature or resume documents for signing. Our development team has identified the issue and is actively implementing a solution to restore the service to full functionality.
Nov 20, 12:12 EST