Documents - Charts generation service outage

Incident Report for Formstack

Resolved

This incident has been resolved.

Posted Feb 20, 2025 - 16:41 EST

Investigating

We are currently experiencing an interruption in our chart generation module, which is affecting the addition of charts to documents processed by Formstack Documents. This issue is linked to recent updates from one of our third-party vendors. Our team is actively working on a solution, and we appreciate your patience as we resolve the matter.

Posted Feb 20, 2025 - 16:06 EST

This incident affected: Formstack Documents (API & Document Generation).