Uploaded documents appear blank in UI

Incident Report for Formstack

Resolved

This incident has been resolved.

Posted Sep 12, 2024 - 13:12 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 12, 2024 - 12:38 EDT

Investigating

We are currently experiencing a service disruption impacting uploaded documents appearing blank in the user interface.

Our Development teams are working to identify the root cause and implement a solution. During this time, your Formstack We will be posting additional status updates as soon as they come in.

Posted Sep 12, 2024 - 12:11 EDT

This incident affected: Formstack Sign (Main Application).